Beautiful Plants For Your Interior

Refund and Return Policy

At BARBARA ONLINE INCORPORATED, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. Please read our refund and return policy carefully.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the following conditions must be met:

  • Items must be in their original packaging and condition.
  • Items must not be used or damaged.
  • A valid proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items
  • Clearance items or final sale products
  • Items that have been assembled or used

3. Return Process

To initiate a return, please follow these steps:

  1. Packaging: Carefully repack the item in its original packaging, including all accessories, manuals, and documentation.
  2. Shipping: Ship the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective item, incorrect item sent).

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed back to your original payment method within 5-7 business days.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to availability, and you may be required to return the original item before the new item is shipped.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or full refund at no additional cost to you.

7. Customer Service

For any questions or assistance regarding our return and refund policy, please contact our customer service team at:

  • Email: info@barbaraonline.shop
  • Phone: (304) 825-5227